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Managing a Multi-Generational Workforce



With the changing economic and manpower landscapes, companies are required to adapt to the changing supply of new workforce entrants and make a paradigm shift in the their basic understanding, perception of “talent” in a workforce. Workplaces are now more diverse than ever, especially with an aging workforce, we are witnessing era of a multi-generation workforce.


Workplace dynamics involve the relationships of the workplace, including organizational, team and personal relationships. These are the fundamental moving parts of the workplace, and they’re extremely important in management studies.


We aim to provide an awareness of the perception of each generation of the workforce and provide you with an overview into what drives their behavior and provide you with insights into the various conflicts that may appear in the workplace due to the difference. More importantly, providing tips on how you as an effective manager and leader should engage them individually and collectively to build a high performing team.



Any Manager or supervisor who needs enhanced people management skills and wants to learn how to successfully manage a highly diverse multi-generational workforce.





At the end of the programme, participants will be able to:

  • Recognise factors that influence the different generations in the workforce

  • Appreciate the strength, contribution and potential of the different generations

  • Develop a supportive environment for the multigenerational workforce to work harmoniously

  • Engage all members of the workforce for results

  • manage a multigenerational team




  • The Four Co-existing Generations

    • Traditionalists (before 1946)

    • Baby Boomers (1946 to 1964)

    • Gen X (1965 to 1980)

    • Gen Y (after 1980)

  • Key findings of Gen Y

  • Key findings of Gen X

  • Key findings of Baby Boomers

  • Key findings of Traditionalists

  • Comparative characteristics

  • Generational perception of harmonious measures

  • Differences in motivational factors

  • Corporate best practices to accommodate the multi generations

    • Recruitment and retention tactics

    • Managerial styles





Participants are guided step-by-step through the topics with a combination experiential learning, short lectures, group discussion, video and role play.




Date : 6 July 2016

        3 August 2016

        2 November 2016


Time : 9 am to 5 pm


Course Fees : S$599.00 (no GST)


Course Duration : 1 day


10% Early Bird Discount or 20% Group Discount


Productivity & Innovation Credit (PIC) claimable


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