Content Licensing Package (CLP) is a unique content support to help company deliver their own training using ready made content. Your nominated trainer will undergo a train-the-trainer workshop and be supported with post workshop coaching sessions to enable them in delivering the training effectively. The one-year content licensing includes:
One-day train-the-trainer workshop (held at client's premises)
3 month post training email support;
Pre and post workshop coaching for first in-company run; and
Facilitator Guides, Learner's Journal and Presentation Slides.
Call 6749 9828 to find out how your company can kick start your own training with our full support!
Content Licensing Package (CLP)
An organisation's ability to be effective and competitive rests very much with the ability of its human assets or employees to deliver results. The performance appraisal system is an important process for managing talent and performance. An effectively managed performance appraisal system will match expectations and performance of the staff with the organisation's goals and objectives. This will enable the organisation to achieve goals and targets with alignment and focus throughout the organisation. Employees will find job fulfilment and are motivated as they can relate their contributions to the organisation's achievements.
The organisation's annual performance appraisal exercise can be a dreaded period for some. We may encounter difficults to effectively appraise a staff member's skill or attitude. This can be due to a lack of clarity for the requirements of the designated skill or attitude. We may not be clear on the performance expectations for skills such as communications, teamwork or supervision in the appraisal report. How do we appraise attitudes such as trust, safety consciousness or customer focus? A well designed performance requirement will enable the appraisal session to be a fruiful review and discussion of follow up actions for common goals.
PLAN AND MANAGE EFFECTIVE PERFORMANCE APPRAISAL
ASSESS WORKPLACE SKILLS AND ATTITUDES
Training is often the first-option solution to any performance issue at the workplace. Besides training, there are other contributing factors to an organisational performance; the absence of proper support through policy and procedures; resource support or motivation of the staff through comprehensive human resources processes such as compensation. Training should only be considered when the performance gap is attributed to a lack of knowledge, skills or attitudes required for performance. The introduction of new support or resources, work processes, hiring processes or compensation may lead to a need for training. For performance and results to be sustained in the organisation, there is a need for a thorough analysis of the issues affecting performance before recommending the training intervention.
DESIGN EFFECTIVE TRAINING INTERVENTIONS
Problem solving is the biggest task every employee has to undertake in his/her daily course of work. Yet, organisations find that staff generally do not have a logical way to solve problems, which lead to rational decisions. In this business world, things change so rapidly that assumptions made at a point in time are quickly overrode by new developments. This leads to stakeholder management being a major challenge in almost all problem solving exercises and decisions made. This is a practical course which emphasises on not just the steps to solve problems, but the real situations of our day-to-day scenarios.
HOLISTIC APPROACH TO PROBLEM SOLVING AND DECISION MAKING
Communication forms the fundamental activity of all busineses, for operations, problem solving and conflict management. Therefore, the knowledge of interpersonal communication is critical to the success of all employees and organisations. This course focuses on understanding how communication is particularly challenging in this globalised world and its diverse workforce. There will be practice on how to apply effective communication skills, both verbal and non-verbal, in conflict situations where negotiations are required. When the learning of the course is applied well, the returns for every participant and company are extremly high and almost immediately noticeable.
ENHANCE INTERPERSONAL COMMUNICATIONS FOR BETTER PRODUCTIVITY AT THE WORKPLACE