Corporate Training (CT)

We work with a talented pool of associate trainers and consultants who deliver unique courses to meet the challenging needs of the workforce.  Our current range of public training courses can be tailored to your in-company training.  We can also specially develop customised courses to meet your in-company training requirements.  Let us be your partner in the people development journey.

 

COACHING SKILLS FOR HR PROFESSIONALS

As HR professionals we are the gate of the organisation and we are the support structure each function, team, department, project or individual should rely on.  Daily we are confronted with situations that require our full self.  But how can we make sure we make the most of what we have?  How can we best assist our business partners and colleagues in achieving their results?

 

INCREASE SALES BY UNDERSTANDING BUYER PSYCHOLOGY

What do high performance sales professionals do differently to win more sales?  By understanding human psychology and Neuro-Linguistic Programming (NLP), sales professionals will be able to gain customer's trust and propose a differentiaed solution to win the sale.  The objective of this workshop is to equip every participant with effective sales framework and NLP techniques o win more sales.

TIME AND BALANCE

Now, more than ever, we are confronted with making the most of our time and ensuring we find the right balance in between our multiple and changing roles.  This workshop brings more awareness and equips participants with the necessary tools and methods for better career development, we need to develop our self confidence, unique and authentic style of presenting ideas clearly and compellingly.  At this workshop, we use the learning styles defined by Solomon and Felder.  The objectve of this workshop is to improve skills set for the participants that will lead to a better overall performance of the organisation as well as motivation and commitment.

AUTHENTIC PRESENTATIONS

In our career development, we need to develop our self confidence, unique and authentic style of presenting ideas clearly and compellingly.  At this workshop, we use the learning styles defined by Solomon and Felder.  The objectve of this workshop is to improve skills set for the participants that will lead to a better overall performance of the organisation as well as motivation and commitment.

PLAN AND MANAGE EFFECTIVE PERFORMANCE APPRAISAL 

An organisation's ability to be effective and competitive rests very much with the ability of its human assets or employees to deliver results.  The performance appraisal system is an important process for managing talent and performance.  An effectively managed performance appraisal system will match expectations and performance of the staff with the organisation's goals and objectives.  This will enable the organisation to achieve goals and targets with alignment and focus throughout the organisation.  Employees will find job fulfilment and are motivated as they can relate their contributions to the organisation's achievements.

DESIGN EFFECTIVE TRAINING INTERVENTIONS

Training is often the first-option solution to any performance issue at the workplace.  Besides training, there are other contributing factors to an organisational performance; the absence of proper support through policy and procedures; resource support or motivation of the staff through comprehensive human resources processes such as compensation.  Training should only be considered when the performance gap is attributed to a lack of knowledge, skills or attitudes required for performance.  The introduction of new support or resources, work processes, hiring processes or compensation may lead to a need for training.  For performance and results to be sustained in the organisation, there is a need for a thorough analysis of the issues affecting performance before recommending the training intervention. 

APPLY EMOTIONAL INTELLIGENCE TO EFFECTIVE

PROBLEM SOLVING AT THE WORKPLACE

Problem solving is the biggest task every employee has to undertake in his/her daily course of work.  Yet, organisations find that staff generally do not have a logical way to solve problems, which lead to rational decisions. In this business world, things change so rapidly that assumptions made at a point in time are quickly overrode by new developments.  This leads to stakeholder management being a major challenge in almost all problem solving exercises and decisions made.  This is a practical course which emphasises on not just the steps to solve problems, but the real situations of our day-to-day scenarios.   

EFFECTIVE COMMUNICATION AND CONFLICT MANAGEMENT

SKILLS WITH DIFFERENT TYPES OF PEOPLE AT THE WORKPLACE

Communication forms the fundamental activity of all busineses, for operations, problem solving and conflict management.  Therefore, the knowledge of interpersonal communication is critical to the success of all employees and organisations.  This course focuses on understanding how communication is particularly challenging in this globalised world and its diverse workforce. There will be practice on how to apply effective communication skills, both verbal and non-verbal, in conflict situations where negotiations are required.  When the learning of the course is applied well, the returns for every participant and company are extremly high and almost immediately noticeable.

ASSESS WORKPLACE SKILLS AND ATTITUDES 

The organisation's annual performance appraisal exercise can be a dreaded period for some. We may encounter difficults to effectively appraise a staff member's skill or attitude.  This can be due to a lack of clarity for the requirements of the designated skill or attitude.  We may not be clear on the performance expectations for skills such as communications, teamwork or supervision in the appraisal report.  How do we appraise attitudes such as trust, safety consciousness or customer focus?  A well designed performance requirement will enable the appraisal session to be a fruiful review and discussion of follow up actions for common goals.

SOCIAL MEDIA STRATEGIES IN A CRISIS 

Social media is now the #1 activity on the web.  When most people think aboue the advantages of using social media for business, they immediately think of the marketing benefits.  However, many busineses are starting to use social media as a platform and tool for listening to the voice of the stakeholders and providing customer service.  When a crisis or emergency erupts, the power of social media can be an amazing tool for businesses.  A crisis can include anything from a simple website outage to product recalls or negative publicity that's spread through word-of-mouth.  This workshop will reveal how to use social media during a crisis and provide various case studies, including those from Singapore and overseas, so that participants can learn from real life examples.

COACHING SKILLS FOR MANAGERS  

The success of an organisation lays in the hands of its teams but how should a Manager intereact with his team members in order to get the best out of their potential?  Which is the most appropriate development path for a certain context?  More than two decades ago, coaching was present exclusively in sports and in education, now it is introduced at almost all levels in business and personal life.  These days we hear this word at least once a day.  But what is really a coaching type of interaction and when should a Manager behave like a coach with his team? When is coaching counter-productive on the other hand?

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